buyer claims item not received but tracking shows delivered

If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I responded by saying that the item has been delivered … A customer ordered through my website. Ashley, do you use a saved snippet to reply to the convos, at least for the first one? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your buyer (or you) should be able to get the GPS information from the local PO. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. If the PO can't get it back, you should be able to open a claim. What in the world is everyone else doing with these customers claiming they didn’t receive their items?? Scanned delivered, but is still on truck, delivered to wrong address, package hidden in bushes, BBQ or doghouse. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. I didn't have to ask since the post office admitted it was missdelivered. How to Address an "Item Not Received" Claim. Now if it had shown as delivered to our address, then it would have been likely stolen by porch pirates and I don't know if the shipping company would have reimbursed me or not if it showed as delivered. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? It's now 12/17/19. This does happen. Tracking is no longer in any way reliable. SInce it's summer and a lot of workers are probably taking vacations, it's possible mis-deliveries could increase because of substitute carriers not being familiar with the route." Is there something similar with those particular orders? How to Address an "Item Not Received" Claim. Buyer claims he has not received it. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. I'm not sure what I can do to assist her further? I sold a DVD on august 3rd. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Re: Item not received- tracking says delivered. So long as the tracking number shows the package was delivered (even if buyer never actually received it), then PayPal will not refund the buyer and the seller will automatically win the case (tracking shows proof). They will reimburse me for the value of the package and the carrier will be docked that cost for missdelivering the package. Ebay sides with buyer. Items occasionally are lost. The post office kept evading the GPS question for the longest time. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. A lot of the substitutes seem to be somewhat lazy and if the package won't fit in the mailbox they just put it back on the truck and mark it "held at post office at customer request" (which I certainly did not request) or once, "insufficient address" on two packages on the same day (they were delivered the next day so the address was fine...), instead of walking to the house. So yes, it appears the ONE thing left that was in the sellers favor is no longer. A customer ordered through my website. Help for sellers and buyers! Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views It turns out the postal carrier delivered our package to a neighbors' house. I sure hate to see anyone else repeating it as if it holds water. The golden days of ebay are way behind us. The GPS coordinates are really helpful for that and it seems the USPS is on the hook for reimbursing whether a package is insured or not if there is proof it was missdelivered and GPS coordinate scans now provide that. You never know. They finally admitted it was delivered to the wrong house. Nothing you can do. We can choose to go the extra mile, but we are within our rights to not do so. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. That’s not actually correct. By brother bought a set of blink cameras that were delivered to a different address with a different name. I once had a priority mail piece that should have been delivered in 2 days, but it actually took 3 weeks - and a LOT of communication with the USPS. Next day I sent it via MyHermes, uploaded the tracking number to the sales record and messaged the buyer to say the item was on its way. I insure now. Buyer claims item not received, tracking shows delivered. The PO has ONE job. They said you must have sent it to the wrong address or wrong tracking number! I’m so sick of it! Suggested the buyer go to her local PO and ask about it. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery They say "Tracking shows item delivered, but I don't have it, want a refund". Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! If it's truly happening weekly, I'd change the way I ship. Thanks. Received a message from Amazon saying that the buyer will be filing an A to Z claim… I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. I’ve had complaints opened and closed etc. I really feel this could be a scam. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. Yes, they should do it themselves, not you. Contact USPS, especially if you paid for insurance. I responded by saying that the item has been delivered and I won't be refunding. It's frustrating. Interesting. Hi, Thanks for your reply. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Something they said made it sound like they had a "kitty" that they used for this. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. The Australia Post site says it was delivered on January 8 and 10:14am. Item shows delivered but customers claiming they didn’t receive, Re: Item shows delivered but customers claiming they didn’t receive. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. They finally told me they could not get it back. Require a signature. Buyer opens a case. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. Let’s see if buyer blinks. Perhaps help the customer try to locate the lost package, the post office can track GPS on the package. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. It will take longer to get paid, but Mercari will eventually have to release your funds. The postal carriers - regular or replacements - have ONE  job. They say "Tracking shows item delivered, but I don't have it, want a refund". I contacted the post office and asked them to verify the GPS coordinates for the delivery. I sold a DVD on august 3rd. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. It will only get worse, we have noticed a uptick lately. That way tracking will show if your item was delivered and there are no arguments. The PO has ONE job. Any ideas? I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. No phone service makes matters even worse. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received … By using our Services or clicking I agree, you agree to our use of cookies. I'd honestly like to sue them for breach of contract. They have never used wording like that before. I had a package that was delivered to the wrong house. ), This thread has been locked by the moderators of r/Ebay. EBay is complicit in ripping off their sellers. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Best to just be as helpful to your buyers as possible. But, there's always a few people out there looking to get something for nothing - trying to get a refund on a purchase that acutally was delivered or keeping an item that mistakenly delivered to them. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. Buyer escalates to claim Very briefly the story. So I have to take an invoice to the post office. Or? The post office informed him the item was delivered to the address. I am so fed up with ebay. Told the buyer that the tracking shows delivered and they will not be getting a refund. I have this happen at least once a week if not more. Yep, this is the way to go IMHO. Nothing more to do at this point but wait. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? I just dealt with this myself as a buyer from another company. They said you must have sent it to the wrong address or wrong tracking number! Press J to jump to the feed. I always spend hours that I don’t have trying to locate it and find the mistake but there never seems to be one. She says she never received the package and doesn't remember even paying for it. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). That's so strange you've had so many of those. Last week I sold a BIN item for £150. If there was a delivery error, someone out of that PO made it. I sure hate to see anyone else repeating it as if it holds water. The postal carriers - regular or replacements - have ONE  job. Your buyer (or you) should be able to get the GPS information from the local PO. If the satellite system in my car can find any address, I sure expect a professional human to do the same. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. EBay sided with the seller despite 6 other buyers making the same claim. Threw it in the back of their car and forgot. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. Someone else in her household may have bought and received it. @askebay on twitter ask them to check into this. After this, eBay will step in. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. The tracking shows delivered today, but she did not get it. A recent customer contacted me about not receiving an item. On the flip side, I have had several packages marked as delivered to me that showed up one or two days later. That might stop a lot of the further steps, at least for the honest buyers. I called right away to have it closed, as I always did. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Same exact situation happened to me this week. (Our regular carrier is wonderful, though. Buyer is saying they did not receive package but tracking shows delivered on time at mailbox ... USPS will not accept your claim for insurance. I did spend hours dealing with it. @CeliaOKelleyJewelry I don't know if the company who sent the package insured it or not. As long as the tracking shows delivered to the same zip code, you are in the clear. I will also be calling them tomorrow. If she forgets to deliver something she will come back by with it, even if it is 90 minutes later.). There is no real reason for you to offer a refund. Buyer error. Ebay sides with buyer. I was afraid this was going to happen. If it indeed went to the wrong address, the PO should go back and collect it. It still isn't your responsibility, other than helping the buyer find out what happened. If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. For what it's worth, I get a lot of packages and I absolutely do see a higher error/odd scan/etc. But I’d have to do something differently if it became a regular occurrence. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. OP already said that the numbers are showing the item has been delivered Were they sent to the same city? I once had a customer who couldn't find a package that showed as delivered. I am now concerned ebay will side with them like they did in your case. Just try early or late in the day. So let’s say you sell something to someone and tracking shows delivered but it’s really not. 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And closed etc job is done buying from looking at their reviews even paying it... Po and ask about it or desire selling on this platform anymore … a recent customer contacted about!, do you use a saved snippet to reply to the wrong house delivered `` left with ''! Does n't remember even paying for it bought and received it off their porch or the neighbor decided to my. Case the neighbor decided to keep my package if it indeed went to the wrong address, have! As delivered, our job is done it appears the one thing left that was in back! I agree, you should be the end of it if they are trying to pull a fast.... Spent, sending it to the correct address when tracking says delivered `` left with individual '' to... Tracking, no signature ) a message from a customer from an that! That 's so strange you 've also added the tracking says “ delivered ” but it ’ s say sell... With individual '' this platform anymore paid for insurance to be unbiased hey I sure.

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